FAQs

Frequenty Asked Questions

How do I cancel my subscription?

To cancel a subscription, open the main settings menu and choose “Premium”. Then tap on “Cancel subscription”. This will open the Play Store (if you’re on Android) or the App Store (if you’re on iPhone/iPad) at the subscriptions page. Tap on Chronic Insights in the list of active subscriptions, and choose “Cancel”.

Mobile phone screen displaying an app with a purple background, showing a "Cancel subscription" button with an annotation pointing to it, and the text "Tap cancel subscription." The top of the screen says "Premium," indicating a subscription service.
Screenshot of a mobile app menu showing the 'Chronic Insights' app. The main settings menu is open with a pink arrow pointing to the 'Premium' option, and a pink note instructs to open the main settings menu and select Premium. 
Play Store (Android)
Smartphone screen displaying subscription management page for Chronic Insights symptom diary, showing next payment date and amount, with options to update payment method, set up backup payment, and cancel subscription.
Smartphone screen displaying a subscription page for Chronic Insights symptom diary with a green arrow pointing to it and the text 'Tap Chronic Insights'.

App Store (iPhone / iPad)

Screenshot of a mobile phone screen showing a subscription cancellation option for 'Chronic Insights' with a green 'Tap cancel' arrow pointing to the cancel button.
Mobile phone screen displaying subscription options, highlighting 'Chronic Insights' as a premium subscription costing £4.99 with a note to tap it.

How do I sync between multiple devices?

Unfortunately, using Chronic Insights on multiple devices at the same time (for example on your phone and on a tablet) is not supported. This is due to a deliberate design decision I made with Chronic Insights, to make the app 100% private.

Why isn’t sync supported?

Hi, it’s James, the creator of Chronic Insights 👋 I just wanted to explain why you can’t sync between multiple devices, because I designed Chronic Insights to work a little differently to most apps to support my mission to create a 100% private symptom diary.

Cartoon illustration of a man with brown hair and a beard, wearing a blue shirt, smiling and giving a thumbs-up.

To support syncing between multiple devices, I would have to make you log into my app using an email address and password, and I would have to collect your health data (and everybody else’s) onto a central database. One of the reasons I decided to make Chronic Insights was that I didn't want my health data in the hands of some corporation who might sell my personal details to data brokers. Instead, I wanted to create a truely private diary app, which didn’t collect any health data. The downside of this approach is that you can’t use your diary on more than one device at the same time (however you can transfer your diary from an old phone to a new one using the Backup / Restore function).

How do I redeem a promo code?

If you have received a promo code, these can be used to unlock an extended free trial for an annual subscription. If you have been given a hyperlink, simply tap the link on your phone - this will open the app store where you can redeem your promo code for an annual subscription. Alternatively, follow the steps here to redeem a promo code manually.

Promo codes are only eligible for new users.

Android (Play Store)

Method 1

This method is only available in Chronic Insights version 5.17 and later

The easiest way to redeem a promo code is from the Premium Subscription settings page inside the Chronic Insights app. Tap on the ‘Redeem promo code‘ button near the bottom (if you don’t see this button, try Method 2 below). This will open the Play app where you can enter your promo code.

Screenshot of the Google Play Store redeem page with a black banner that says 'Enter your promo code' and an arrow pointing to the 'Redeem code' text box.
A smartphone screen displaying a subscription app with an overlay message in bright blue text saying, 'On the purchase subscription page, look for 'Redeem promo code'.' The app screen features options for annual and monthly subscriptions and a button labeled 'Redeem promo code' at the bottom.

Method 2

If method 1 doesn’t work, open the Play store app and tap on your account icon in the top right corner, choose “Payments & subscriptions“, then choose “Redeem code“

Smartphone screen displaying the Google Play app with a highlighted account icon at the top right corner, with an instructional overlay suggesting opening the Play app and tapping account settings.
Screenshot of a mobile device menu in the Google Play Store showing the 'Payments & subscriptions' option highlighted and a note instructing to choose 'Payments & subscriptions'.
Mobile phone screen showing the Payments & subscriptions menu with 'Redeem code' selected and instructions to choose 'Redeem code'.

Method 3

If methods 1 and 2 don’t work, tap on the Annual subscription option in the Chronic Insights Premium settings page. When the Google Play payment screen appears, tap the arrow next to your payment method, then choose “Redeem code“

Phone screen displaying Google Play subscription payment. Instruction overlay with pink text and arrow to tap the arrow next to the payment method.
Mobile phone screen showing subscription options, highlighting annual subscription with a yellow box and green text, offering a 14-day free trial for new users at £19.99 per year, with a note that promo codes only apply to annual subscriptions.
Mobile phone screen displaying payment options, with 'Redeem code' highlighted and a green arrow pointing to it, along with the instruction to select 'Redeem code'.

iOS (App Store)

Please note that promo codes for iOS (iPhone and iPad) can only be redeemed on devices running iOS 14 and later or iPadOS 14 and later

Method 1

This method is only available in Chronic Insights version 5.17 and later

The easiest way to redeem a promo code is from the Premium Subscription settings page inside the Chronic Insights app. Tap on the ‘Redeem promo code‘ button near the bottom (if you don’t see this, try Method 2 below). This will open the App Store where you can enter your promo code.

Mobile screen displaying a promo code redemption page with a black 'Enter your promo code' button.
Smartphone screen displaying a subscription app with a purple and black interface. A blue arrow points to a button labeled 'Redeem promo code' with an instruction in blue text saying, 'On the purchase subscription page, look for 'Redeem promo code'.

Method 2

If method 1 doesn’t work, open the App Store app and tap on your account icon in the top right corner, then choose “Redeem code“, and enter your code manually

Mobile device screen showing account settings with an arrow pointing to 'Redeem Gift Card or Code' option.
A smartphone screen displaying a mobile app with a pink header and various game options. A green circle highlights the 'TO' button at the top right corner. Text overlay provides instructions in yellow and black.
Smartphone screen displaying Apple Gift Card redemption with options to use camera or enter code manually.